We'd genuinely like to hear from you.
Whether you're stuck mid-giveaway, weighing up a paid plan, or you've spotted something that could work better, getting in touch with the DscPicker team is straightforward. Real people read every message, and we try to reply quickly so a support delay never holds up your draw.
Email us
The fastest and most reliable way to reach us is by email:
Email works well for almost everything — account questions, billing and refunds, bug reports, feature requests, and partnership ideas. To help us solve your issue on the first reply, it's worth including a few details when you write in:
- A short description of what you were trying to do
- The Discord server or channel involved (the name is fine)
- What you expected to happen versus what actually happened
- Any screenshots of an error message, if you have them
The more context you give us, the less back-and-forth there is, and the sooner you're back to picking winners.
Chat with us on WhatsApp
If you prefer a quicker, more conversational channel, you can message us on WhatsApp at +44 7988 748570. This is handy for short questions or when you're in the middle of a time-sensitive campaign and need a fast answer.
Find us on Facebook
We're active on Facebook at facebook.com/dscpicker, where we share updates, tips for running better giveaways, and news about new features. It's also a fine place to drop us a message or leave feedback.
What we can help with
People reach out to us for all sorts of reasons, and we're happy to help with any of them:
- Getting started — Setting up your first draw, connecting your server, or understanding how the duration and keyword filters work.
- Billing and plans — Questions about your free trials, upgrading to Creator or Growth, invoices, or cancellations.
- Technical issues — Anything that isn't behaving the way you expect, from connection problems to export hiccups.
- Feature requests — If there's something you wish DscPicker did, tell us. A lot of what we've built came directly from user suggestions.
- Business and partnerships — Bulk usage, collaborations, or press enquiries.
Response times
We aim to respond to email within one business day, and usually much faster. If you've written in and haven't heard back after a couple of days, please check your spam folder before assuming the message was lost — automated filters occasionally catch our replies.
A small ask
If DscPicker has saved you time or made a giveaway run smoothly, we'd love to know. Positive feedback tells us what to keep, and honest criticism tells us what to fix. Either way, your message genuinely shapes where the tool goes next.
However you choose to reach out, thanks for using DscPicker. We're here to make sure your giveaways stay fair, fast, and stress-free — and we're only an email away at [email protected].